Policy Suite & Incorporation

By accessing or using the RateOmatic app, or by reading/accepting any one of our policies, you agree that the entire policy suite (Privacy Policy, Terms & Conditions, Payments & Refunds Policy, and Shipping & Cancellation Policy) is incorporated by reference and applies to you in full. Reading or accepting any one policy is deemed reading and acceptance of all four. In case of conflict, the Terms & Conditions prevail. Continued use after updates constitutes acceptance of updates.

1. Parties, Eligibility & KYC

• “Seller” means Arihant Solutions (trading as “RateOmatic”); “Buyer” means the registered business account (18+).
• GSTIN mandatory by default. For micro buyers with ≤ ₹10,00,000 annual purchases (from RateOmatic) and per-order < ₹1,99,000, Aadhaar may be accepted.
• If thresholds are crossed/expected to be, provide GSTIN; Seller may pause new dispatches until verified.
• Unique phone number: one mobile number per account; duplicates may be merged/suspended.

2. Business Hours & Processing Start

• Working hours: 10:30 AM – 6:30 PM (IST), Monday–Saturday.
• Sunday closed.
• Order processing begins 24 hours after payment realisation (or credit approval).
• Clock starts at the later of (i) 24 hours; or (ii) next working-day opening time.

3. Orders, MOQ & Carton-Only

• Orders are offers; acceptance occurs on confirmation/e-invoice.
• We may limit quantities or cancel for fraud/stock/pricing errors.
• Orders must meet MOQ and minimum carton as shown in the app or confirmed at order time.
• Wholesale is carton-only; no loose pieces.
• Bulk/off-app orders can be handled directly via our office.

4. Delivery, Risk & Insurance

• Delivery via independent logistics partners; transit timelines are estimates; time not of the essence.
• Risk passes to Buyer on handover to the carrier or on self-pick (whichever earlier).
• Claims lie against the insurer or logistics partner; typical liability cap: INR 5,000 per LR.

5. Inspection, Evidence & Claims (24 hours)

• Report shortage/damage/tampering within 24 hours of receipt so we can forward your claim.
• Mandatory: (i) LR/builty remark at receipt; (ii) clear photos; (iii) video in front of the delivery agent for any apparent physical damage.
• Claims cannot be processed without proper documentation within the window.

6. Operational Waiting & Queues (Clause 4A)

• Typical warehouse window: 24–72 working hours post realisation (or credit approval).
• Carrier pickup depends on route planning, ODA schedules, and capacity; re-attempts may occur.
• No liquidated damages/penalties/set-offs for operational waiting; remedies limited to pre-dispatch cancellation or standard carrier/insurance claims.

7. Warranties, Liability Cap & Force Majeure

• Goods are supplied as manufactured by the brands; implied warranties disclaimed to the fullest extent permitted in B2B.
• Seller’s liability capped at the lower of invoice value of affected goods (ex-tax/freight) or INR 10,000; no indirect/consequential damages.
• Force majeure includes logistics disruptions, strikes, natural disasters, regulatory actions.

8. Convenience / Bank / Payment Partner Charges

Buyer is solely responsible for bank/payment-partner charges (convenience fee, MDR, network fees, gateway charges, failed-attempt fees, FX conversion, etc.). These amounts are not collected by RateOmatic, will not appear on RateOmatic invoices/receipts, and are not treated as ‘payment received’. If an order is cancelled/refunded, RateOmatic’s refund is limited to the principal amount actually received by RateOmatic; any reversal of third-party charges must be sought from the bank/payment partner.

9. Governing Law & Jurisdiction

Indian law governs; exclusive jurisdiction at Mohali/Chandigarh. Parties will first attempt amicable resolution within 15 days.